Assistant Housekeeping Manager

About the Role

The Ritz-Carlton is seeking an Assistant Housekeeping Manager for a full-time position. This entry-level management role focuses on supporting daily operations within Housekeeping, Recreation/Health Club, and Laundry departments, where applicable. The position involves working with employees to ensure the cleanliness and maintenance of guestrooms and public spaces, conducting inspections, and ensuring accountability for corrective actions.

Key Responsibilities

• Ensure up-to-date knowledge and understanding of OSHA regulations.
• Oversee all lost and found procedures.
• Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
• Inventory stock to ensure adequate supplies are available.
• Communicate guest room status to the Front Desk in a timely and efficient manner.
• Collaborate with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Assist in supervising an effective inspection program for all guestrooms and public spaces.
• Manage linen inventory and guest supplies, assisting in ordering as necessary.
• Supervise Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
• Observe employee service behaviors and provide feedback to continuously improve performance.

Customer Service and Guest Relations

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations.

Qualifications and Experience

• 0-1 year of experience is required for this entry-level management position.
• Ability to assist in ensuring guest and employee satisfaction while maintaining the operating budget.

Company Culture and Standards

At The Ritz-Carlton, employees are expected to deliver the "Gold Standards" graciously and thoughtfully. These standards form the foundation of the company's approach to luxury hospitality. As part of the team, you will learn and exemplify these Gold Standards, including the Employee Promise, Credo, and Service Values. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Equal Opportunity Employer

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, and is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.