Associate Product Manager Care

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Tamara is seeking an Associate Product Manager - Care to join its team in Riyadh. This full-time role offers a hands-on experience designed to accelerate growth within the Product domain. The Associate Product Manager will work with an executive mentor to address company-wide initiatives, collaborate with key stakeholders, and contribute to business challenges from day one.

Role Overview

This position involves supporting the product development lifecycle with a focus on partner care initiatives. The role requires 0-1 years of experience and is centered on creating high-quality product requirements, collaborating with cross-functional teams, and enhancing the partner experience through self-serve solutions and improved communication.

Key Responsibilities

Create high-quality requirements and user stories that accurately capture user pain points.
Collaborate closely with cross-functional teams, including engineering, design, and marketing, to deliver high-quality products on time.
Work with squad members to gather feedback and incorporate it into the product development process.
Support product policies and procedures, ensuring compliance with regulatory requirements.
Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.
Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
Analyze partner contacts, journey data, and operational insights to identify friction and help transform support-heavy processes into simple in-app self-serve workflows.
Help build tooling and surveys that systematically collect partner insights and feedback, using findings to improve processes and measure the support experience provided across Care.
Ensure partners receive clear, contextual information about statuses, timelines, next steps, and required actions, particularly for disputes, compliance, onboarding, settlements, payouts, and account management.
Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.

Required Experience

0-1 years of professional experience.

Work Environment

This is a full-time position based in Riyadh, where the Associate Product Manager will work within a dynamic team environment, collaborating with various departments to achieve product goals.