Automotive Aftersales Manager📣 إعلان

About the Role

WETHAQ GROUP is seeking an experienced Automotive Aftersales Manager to lead and manage the comprehensive aftersales operations in Riyadh. This full-time role involves overseeing all aspects of aftersales, ensuring operational excellence and customer satisfaction across various functions.

Core Responsibilities

• Manage the overall day-to-day operations of the Aftersales Department.
• Develop and implement annual, monthly, and daily operational plans.
• Oversee Aftersales Operations, Workshop & Technical Service, Spare Parts, and Warranty Management.
• Drive Customer Experience & Satisfaction and Aftersales Sales Development initiatives.
• Manage Financial & Profitability aspects of aftersales operations.
• Lead People Management & Development within the aftersales team.

Operational Oversight

• Ensure all service centers and workshops are fully operational and properly equipped.
• Monitor workshop capacity, productivity, and utilization.
• Optimize the vehicle reception, diagnosis, repair, quality control, and delivery processes.
• Reduce customer waiting time and vehicle turnaround time.
• Ensure all repairs are completed according to approved technical standards.
• Oversee mechanical, electrical, electronic, diagnostic, and preventive maintenance operations.
• Monitor technician productivity, efficiency, and proper use of diagnostic equipment and workshop tools.
• Establish and monitor final vehicle inspection procedures to reduce repeat repairs and customer comebacks.
• Maintain high standards of workmanship and technical quality.

Problem Resolution and Compliance

• Identify operational bottlenecks and implement effective corrective actions.
• Monitor recurring technical problems and implement corrective measures.
• Ensure compliance with manufacturer technical procedures and service bulletins.

Reporting and Performance Analysis

• Prepare and review regular management reports covering all aftersales areas.
• Conduct Reporting & Performance Analysis to inform decision-making and drive continuous improvement.

Required Experience

Candidates for this full-time position should possess 5-10 years of relevant experience in automotive aftersales management.