Aftersales Account Manager📣 إعلان

منذ 3 ساعات تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About Alfa Laval

Alfa Laval is dedicated to accelerating success for its customers, people, and the planet by addressing challenges through innovation. The company fosters a culture that values curious minds, recognizing that great ideas drive progress.

Role Summary: Aftersales Account Manager

Alfa Laval is seeking an Aftersales Account Manager for the Energy sector to be based in Al Khobar, Eastern, Saudi Arabia. This full-time role requires 5-10 years of experience and focuses on developing Alfa Laval’s service business within assigned key accounts across Saudi Arabia. The manager will serve as the primary commercial interface for customers, identifying service needs, formulating account strategies, and converting opportunities into sustainable and profitable service business. The position combines account management, service sales, and market development to expand Alfa Laval’s installed-base business and reinforce its role as a long-term service partner.

Key Responsibilities

Develop and execute account strategies for key customers, identifying growth opportunities and aligning plans with Energy Division and Service business targets.
Drive service sales growth by promoting Alfa Laval’s service portfolio, including maintenance, spare parts, upgrades, optimization, service agreements, and digital services.
Manage customer relationships and account development, building connections with decision-makers, influencers, and operational teams.
Identify, qualify, and develop sales leads through customer visits, installed-base analysis, and market intelligence.
Convert customer needs into business opportunities, managing the sales pipeline from lead generation to order closure.
Foster customer intimacy through regular market presence, structured visits, and technical/commercial discussions.
Develop service contracts and recurring-revenue opportunities, focusing on long-term agreements and lifecycle partnerships.
Increase penetration of the Alfa Laval installed base by identifying equipment service needs.
Develop high-quality, competitive, and profitable quotations that address customer requirements and highlight value.
Lead commercial negotiations and follow up on opportunities to maximize hit rate, margin, and order intake.
Manage customer accounts proactively using CRM and other business tools for planning and prioritization.
Maintain a strong sales pipeline, monitoring opportunity stages and required actions to meet sales targets.
Leverage market intelligence to identify emerging projects, shutdowns, and maintenance activities.
Collaborate with Service Operations, Field Service, Inside Sales, and Technical teams for seamless execution.
Identify cross-selling and up-selling opportunities across Alfa Laval’s broader portfolio.
Ensure high-quality CRM discipline, maintaining accurate customer and opportunity data.
Monitor market, competitor, and customer developments, providing insights for strategic decisions.
Build and maintain a strong network within the Saudi energy ecosystem.
Proactively manage customer satisfaction and retention, converting feedback into actions.
Deliver agreed sales, order intake, margin, and customer-development targets.

Candidate Profile and Requirements

Commercially driven and result-oriented professional.
Positive attitude and entrepreneurial spirit.
Proven experience in Aftersales, Service Sales, Account Management, or Business Development within the Saudi energy market.
Demonstrated ability to develop long-term customer relationships and create value through service solutions.
Strong customer focus and commercial/business acumen.
Proven ability to manage key customer accounts and build trusted relationships at multiple levels.
Strong understanding of industrial and energy-sector service sales, preferably within Oil & Gas, Petrochemical, or Power industries.
Strong sales hunting and account development skills, with a track record of converting needs into profitable opportunities.
Excellent networking, influencing, negotiation, and communication skills.
Strong planning, opportunity management, and business analytics capabilities.
High level of integrity, ownership, and accountability.
Ability to work independently while collaborating effectively with internal teams.
Experience and established customer relationships in Saudi Arabia are an advantage.

Opportunity at Alfa Laval

This role offers an opportunity to contribute to the expansion of Alfa Laval’s Aftersales and Service business within the Saudi Energy market. The successful candidate will work with major customers, develop strategic accounts, and build long-term partnerships, directly contributing to the company’s growth through service and lifecycle solutions. Alfa Laval is an equal opportunity employer committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.