CCNP Collaboration Engineer

About Specialized Enterprise Systems (SES)

Specialized Enterprise Systems (SES), a part of the Juffali Group, operates as a prominent Saudi ICT systems integrator. The company delivers enterprise technology solutions to government, defense, and large enterprise clients across the Kingdom of Saudi Arabia.

Role Overview

SES is seeking an experienced CCNP Collaboration Engineer to design, deploy, and support Cisco collaboration solutions for its clients. This full-time position is based in Riyadh, Saudi Arabia, and requires the engineer to work on-site at client locations. The role demands 5-10 years of relevant experience.

Key Responsibilities

• Design, implement, and configure Cisco collaboration solutions, including CUCM, Unity Connection, IM & Presence, CUBE, and voice gateways.
• Deploy and support Cisco contact center solutions (UCCX / UCCE), video endpoints, Webex, and meeting room systems.
• Configure SIP trunks, dial plans, call routing, and integrate with third-party PBX and telecom providers.
• Provide L2/L3 troubleshooting and support for voice, video, and collaboration issues.
• Perform upgrades, migrations, and health checks on collaboration infrastructure.
• Prepare HLD/LLD documents, as-built documentation, and handover reports.
• Work closely with clients on-site, manage change requests, and meet agreed Service Level Agreements (SLAs).
• Coordinate with project managers, presales teams, and vendor (Cisco TAC) teams.

Qualifications and Requirements

• Bachelor's degree in Computer Engineering, Communications, IT, or a related field.
• Minimum of 5 years of hands-on experience in Cisco collaboration / unified communications.
• Valid CCNP Collaboration certification (CCIE Collaboration is a plus).
• Strong knowledge of CUCM, CUC, IM&P, CUBE, SIP, **, MGCP, and QoS.
• Experience with Webex (Calling, Meetings, Control Hub) and hybrid cloud collaboration.
• Experience with contact center platforms (UCCX/UCCE) is a strong advantage.
• Experience working with government or large enterprise clients in Saudi Arabia is preferred.
• Willingness to work on-site at client premises in Riyadh.

Work Environment

This role is based in Riyadh, Saudi Arabia, and requires the engineer to be assigned on-site at client locations, ensuring direct engagement and support for enterprise technology solutions.