Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is developing sovereign, agentic AI through its Agentic Studio platform.

The Role of Corporate Operations Specialist

Unifonic is seeking a Corporate Operations Specialist for a full-time position in Riyadh, Riyadh Province. This role requires 2-5 years of experience. The Corporate Operations Specialist will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This position serves as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities in compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Qualifications and Requirements

• 2-5 years of relevant experience.
• High attention to detail.
• Strong time-management skills.
• Proactive problem-solving abilities.
• Service-oriented mindset.

Desired Character Traits

• Analytical thinking and problem-solving.
• Ownership and accountability.
• Effective communication across teams.
• Collaboration and support for team goals.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing.
• Resilience under pressure.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

The People Department

The People Department at Unifonic focuses on attracting, developing, and retaining talent. The team is responsible for recruiting, onboarding, training, and development, and plays a role in fostering a culture of collaboration and continuous improvement within the company.