Customer Service Representative📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Transit Petroleum Services Company (شركة ترانزيت) is seeking a dedicated Customer Service Representative to join our team in Riyadh. This full-time position is crucial for enhancing our customer service operations and ensuring a professional, high-quality experience for all our clients.

Key Responsibilities

Receive customer calls and respond to inquiries promptly and professionally.
Accurately receive, record, and categorize customer complaints and reports.
Handle direct inquiries and escalate complex cases to the appropriate departments when necessary.
Follow up on all complaints and reports with relevant departments until resolution.
Communicate updates on reports and cases to customers as required.
Document all calls, notes, and customer data within the designated system.
Escalate urgent or sensitive situations to the direct supervisor.
Adhere strictly to service quality standards, response time metrics, and customer satisfaction goals.
Maintain a professional demeanor that reflects the brand image and identity of Transit Petroleum Services Company.

Required Qualifications

Diploma or Bachelor's degree in a relevant field.
Proficiency in using computer systems and customer service software.
Proficiency in Arabic is essential; a good command of English is preferred.

Essential Skills and Attributes

Excellent communication and active listening skills, coupled with a polite and professional approach.
Demonstrated ability to handle customer complaints and challenging situations calmly and professionally.
Possess a proactive spirit and strong interpersonal communication skills.
Ability to professionally represent Transit Petroleum Services Company and deliver an outstanding customer experience.

Experience Level

Candidates should have 5-10 years of experience in customer service or call center environments. Prior experience in a similar role is highly preferred.