Customer Success Manager (Solibri/BIM)

About the Nemetschek Group and Solibri

The Nemetschek Group has been involved in the digital transformation of the AEC/O and media industries for over 50 years. The company's brands support architects, engineers, builders, and owners in designing, building, and operating infrastructure and buildings. Over seven million users globally utilize Nemetschek's software and commitment to open standards. Solibri, a part of the Nemetschek Group, provides BIM quality assurance and model-checking tools designed to help AEC teams identify issues early, enhance model quality, and meet project and regulatory standards.

The Opportunity: Customer Success Manager (Solibri/BIM)

Solibri is expanding its operations in the Middle East and is seeking a Customer Success Manager with expertise in BIM to join the team in Riyadh, Saudi Arabia. This full-time role focuses on ensuring customer success with Solibri products, particularly within enterprise and government accounts. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Manage customer success for Solibri clients across the Middle East, covering onboarding, adoption, and long-term value realization.
• Serve as the primary post-sales contact for enterprise and government accounts, providing support for BIM quality assurance, model checking, and compliance workflows.
• Deliver technical enablement sessions, workshops, and customer success reviews, guiding customers on rule-based validation, model quality control, and best practices.
• Support Proof of Concepts (PoCs), pilot projects, and production rollouts, tracking adoption and ensuring customer success.
• Collaborate with Sales, Presales, and regional partners, share customer feedback, and maintain up-to-date success documentation.
• Conduct regular on-site visits to customer locations across Saudi Arabia and travel across the region as required.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Demonstrated customer focus and expertise in BIM.
• Experience with BIM quality assurance and Navisworks skills.

Working with Solibri

This role offers the opportunity to contribute to Solibri's growth in the construction market and work on major enterprise and government projects within Saudi Arabia. The position is supported by a global, listed software group that fosters a collaborative and entrepreneurial culture.