Data Center Training Specialist Data Center Learning AWS

About Amazon Web Services (AWS) Infrastructure Services

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This team ensures the continuous operation of AWS data centers and equipment, providing customers with ongoing access to innovation. The organization addresses challenging problems and seeks talented individuals to join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. The culture promotes inclusivity, welcoming and empowering individuals to pursue bold ideas to completion.

Role Overview: Data Center Training Specialist

Based in Riyadh, Saudi Arabia, the Data Center Training Specialist, also known as a Customer Success Engineer (CSE), reports to the Manager of Customer Success for APJC and EMEA. This full-time role involves delivering both internal and external education and training programs. The CSE will collaborate with various local training and educational institutions to develop long-term local talent pools. Internally, the CSE will work with global colleagues on the Data Center Learning team, cluster leadership, Public Policy, Public Relations, and Community Engagement specialists to create educational and training mechanisms that support operational growth by providing talent, training, and skills at the appropriate time, location, and level.

Key Responsibilities

• Strategic Planning & Development: Develop and execute comprehensive education, pre-skilling, talent pipeline, and training readiness strategies in conjunction with local AWS partners. Forecast future skill requirements and design programs to meet emerging needs. Build scalable frameworks for program expansion across regions to align training and development initiatives with AWS's growth trajectory.
• Program Design & Implementation: Design innovative training programs to bridge identified skill gaps. Collaborate with internal partners to create measurable learning pathways for data center operations careers. Implement blended learning solutions, incorporating classroom, online, and hands-on training. Develop frameworks that support progressive career pathways for the assigned cluster.
• Stakeholder Management & Alliance Building: Build and maintain strategic relationships with key stakeholders across educational institutions, government agencies, and industry partners. Support expansion into new locations by engaging with cluster leadership early to help build training programs as clusters prepare to launch and expand. Facilitate collaboration among multiple stakeholders to achieve program objectives. Manage complex partner relationships and expectations. Create governance structures for multi-stakeholder initiatives and develop executive-level relationships with partner organizations.
• Performance Measurement & Analytics: Establish KPI frameworks for Data Center Learning education and training programs. Implement data collection and analysis processes. Track program effectiveness and return on investment. Conduct regular program assessments and adjustments. Create reporting frameworks for various stakeholder groups.
• Innovation & Continuous Improvement: Research and implement best practices in workforce development. Leverage data analytics to drive program improvements. Identify and test new approaches to talent development and scale successful initiatives across regions.

Customer Engagement and Metrics Management

As a CSE, you will serve as the primary liaison for Data Center Learning, representing its voice to internal and external customers, and conversely, representing customer needs back to Data Center Learning. This includes tracking key metrics for assigned clusters, ensuring data accuracy, and assisting in reporting these metrics as required. Within Data Center Learning, you will be the owner of training metrics for your clusters.

Work Location

This full-time position is based in Riyadh, Riyadh, Saudi Arabia.