Deputy Boutique Manager – Riyadh📣 إعلان

About the Role

Cartier, a luxury Maison, is seeking a dynamic Deputy Boutique Manager to join its team in Riyadh, Saudi Arabia. This role is key to enhancing boutique operations and performance, contributing to Cartier's boutique strategy within the Kingdom. The ideal candidate will be dedicated to retail excellence, people development, and creating an exceptional client experience, acting as a significant driver of the Maison's vision and local success.

As a strategic leader, the Deputy Boutique Manager will ensure smooth daily operations, foster a strong team culture, and deliver a consistent luxury client experience. This position is pivotal in establishing the boutique as a retail reference point and requires a proactive individual who can lead by example and support all aspects of boutique management.

Key Responsibilities

• Lead, coach, and develop a diverse and high-performing boutique team, focusing on performance, inclusion, and engagement.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews to foster growth.
• Foster an inclusive work culture and serve as a role model in all aspects of team engagement.
• Oversee sales operations, setting targets, monitoring Key Performance Indicators (KPIs), and ensuring exceptional service delivery aligned with Cartier standards.
• Define and implement a boutique-specific client experience strategy to strengthen client loyalty and enhance brand perception.
• Engage the team with clientelling tools and oversee loyalty programs and Customer Relationship Management (CRM) actions.
• Co-define boutique strategy with the Boutique Manager and execute operational action plans to achieve business objectives.
• Lead creative in-store animations and activations that reflect Cartier's unique brand identity.
• Ensure compliance with all Maison procedures and represent the boutique effectively across internal and external stakeholder interactions.
• Act as the primary support to the Boutique Manager, stepping in to manage all aspects of operations in their absence.

Qualifications and Requirements

• A minimum of 5 to 7 years of experience in luxury retail or a customer-centric leadership role.
• A strong background in team leadership, client service, and boutique operations.
• A degree in Business, Retail Management, or a related field.
• Experience working with VIP clients and high-end luxury clientele.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office Suite (Word, Excel, Outlook, PowerPoint) and CRM tools.

Required Skills

• Team Leadership and People Development
• Exceptional Client Service and Clientelling
• Boutique Operations Management
• Performance Management and Sales Reporting
• Strategic Planning and Implementation
• In-store Animations and Activations
• Proficiency in MS Office and CRM tools
• Understanding of Retail KPIs
• Loyalty Program Management
• Proactive and Entrepreneurial Mindset
• Strong Analytical Skills
• Effective Communication and Interpersonal Skills
• Empathy and Ability to Drive Results
• Organizational Skills and Attention to Detail
• Ability to Handle Shifting Priorities and Work Under Pressure
• Collaborative and Adaptable Approach
• Confidentiality and Discretion

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Cartier is committed to fostering a diverse and inclusive workplace where unique talents are celebrated. The company believes that embracing diversity and empowering individuals leads to creativity, knowledge, and excellence. The aim is to build a workforce that reflects the diversity of its clients and communities, offering opportunities for professional and personal growth in a supportive environment.