Digital Care Specialist

About the Role

MEDGULF Saudi Arabia is seeking a Digital Care Specialist to join their team in Riyadh, Saudi Arabia. This full-time role is designed for individuals with 0-1 years of experience who are dedicated to providing excellent customer support across various digital platforms.

Role Purpose

The Digital Care Specialist will serve as the primary point of contact for customers seeking assistance through digital channels. This role focuses on ensuring a seamless customer experience by addressing inquiries, resolving issues, and promoting the effective use of digital self-service tools.

Key Responsibilities

• Respond to customer inquiries received via the website, mobile app, chatbot, email, live chat, and other digital platforms.
• Provide support to customers experiencing issues with registration, login, navigation, and digital transactions.
• Process digital service requests related to policies, claims follow-ups, approvals, and general inquiries.
• Educate customers on the effective use of self-service capabilities available through digital channels.
• Escalate technical platform issues to the appropriate teams when necessary.
• Maintain accurate and detailed records of all customer interactions.
• Ensure compliance with established service standards and response timelines.
• Support initiatives aimed at increasing digital adoption among customers.
• Identify and report recurring digital service issues to management for further investigation and resolution.

Experience and Qualifications

• 0-1 years of relevant professional experience.
• Demonstrated ability to communicate clearly and effectively with customers.
• Proficiency in using digital communication tools and platforms.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a professional and customer-focused environment.

Application Process

Interested candidates are encouraged to apply to join MEDGULF Saudi Arabia and contribute to their digital customer care initiatives.