Executive Event Sales📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

W Hotels is seeking an Executive Event Sales professional to join their team in Riyadh, Saudi Arabia. This full-time position involves managing guest interactions, maximizing revenue through sales techniques, and ensuring high standards of service and brand representation.

Key Responsibilities

Resolve guest calls, requests, or problems by contacting appropriate individuals or departments, such as Sales, Data Administration, or Accounting.
Utilize sales techniques to maximize revenue while maintaining guest loyalty to Marriott, including up-selling.
Determine and provide complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
Promote awareness of the brand image both internally and externally.
Process requests for redeeming Marriott Rewards points.
Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
Enter Marriott Rewards information into the relevant software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns.
Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.

Operational Support and Guest Relations

Assist management in training and motivating employees, serving as a role model.
Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation.
Communicate professionally and clearly with others, prepare and review written documents accurately, and answer telephones using appropriate etiquette.

Team Collaboration and Standards

Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
Listen and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in various formats.

Physical Requirements

Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.