Executive Event Sales

About the Role

W Hotels is seeking an Executive Event Sales professional to join their team in Riyadh, Saudi Arabia. This full-time role involves utilizing sales techniques to maximize revenue while maintaining guest loyalty, processing various guest requests, and supporting sales and marketing efforts.

Key Responsibilities

• Contact relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Implement sales techniques to maximize revenue, including up-selling, while maintaining existing guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage (*, rewards points, show tickets, gift certificates).
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Team Leadership and Support

• Assist management in training and motivating employees, serving as a role model.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Operational Standards and Guest Service

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the W Hotels team. The role requires adherence to established company policies and procedures, with a focus on guest satisfaction and professional conduct.