Executive Event Sales

About the Role

W Hotels is seeking an Executive Event Sales professional to join their team in Riyadh, Saudi Arabia. This full-time position involves managing guest interactions, maximizing revenue through sales techniques, and ensuring high standards of service and brand representation.

Key Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate individuals or departments, such as Sales, Data Administration, or Accounting.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty to Marriott, including up-selling.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the relevant software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.

Operational Support and Guest Relations

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation.
• Communicate professionally and clearly with others, prepare and review written documents accurately, and answer telephones using appropriate etiquette.

Team Collaboration and Standards

• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience and Work Type

Candidates should possess 2-5 years of relevant experience. This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.