Field Service Engineer📣 إعلان

About Alcon and the Field Service Engineer Role

Alcon is a global company dedicated to enhancing sight and improving eye health. With over 25,000 associates worldwide, Alcon focuses on innovation and progress to impact global eye health. The company fosters an inclusive culture that values contributions and offers opportunities for career development. This full-time Field Service Engineer position is based in Riyadh, Saudi Arabia, and requires 0-1 years of experience.

Role Overview and Objectives

The Field Service Engineer is responsible for ensuring the effective and reliable performance of Alcon equipment across customer sites within an assigned territory. This role involves comprehensive technical support, including troubleshooting, diagnosis, repair, installation, and maintenance of surgical equipment. The position demands strong technical expertise, problem-solving capabilities, and a customer-focused approach to support business growth and operational excellence.

Technical Service and Equipment Support

• Troubleshoot, diagnose, and repair Alcon surgical equipment in accordance with company standards and specifications.
• Perform preventive maintenance, installations, upgrades, and retrofit activities across assigned customer sites.
• Identify and resolve complex technical issues associated with equipment start-up and performance.
• Escalate technical issues to the appropriate engineering teams when required.
• Ensure equipment performance, reliability, and customer satisfaction through timely service delivery.

Customer Relationship Management and Operational Excellence

• Build and maintain strong relationships with healthcare professionals and customers.
• Provide technical guidance and training on the proper operation and use of Alcon equipment.
• Support Annual Maintenance Contract (AMC) and Comprehensive Annual Maintenance Contract (CAMC) sales and renewal activities.
• Act as a trusted technical advisor to customers by identifying opportunities for equipment upgrades and service enhancements.
• Manage daily service activities and prioritize workload effectively within the assigned territory.
• Maintain clear and timely communication with customers, dispatch teams, managers, and cross-functional stakeholders.
• Document service activities, maintain accurate service logs, and prepare reports related to product performance and serviceability.
• Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.

Required Skills and Attributes

• Strong technical aptitude and analytical thinking.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong organizational and time-management skills.
• A proactive approach to solving problems and driving continuous improvement.

Compliance and Quality Assurance

• Ensure compliance with Alcon quality standards, Standard Operating Procedures (SOPs), and applicable regulatory requirements.
• Maintain accurate and complete service documentation.
• Adhere to GxP requirements and support quality control processes.
• Complete all required training and contribute to maintaining a culture of compliance and continuous improvement.