Field Service Supervisor BMS Services

About the Role

Honeywell (KSA) is seeking a Field Service Supervisor-BMS Services to lead a team of service technicians. This full-time position is based in Riyadh and focuses on Facilities Management Contracts or large service sites. The supervisor will ensure contractual requirements are met and customer expectations are exceeded, while also contributing as an individual contributor with 100% job chargeable responsibilities.

Role Context and Objectives

The primary objective of this role is to develop the team's skills, information, and management discipline to deliver services efficiently and within planned gross margins. This involves leveraging Honeywell Building Solutions (HBS) tools, processes, and best practices. The Field Service Supervisor will directly perform work on contracts and service projects to achieve the team’s financial and productivity metrics.

Key Responsibilities

• Maintain customer satisfaction at acceptable levels and resolve related issues.
• Review Voice of Customer (VOC) feedback and implement proactive actions.
• Identify system upgrade opportunities, spot service needs, maintenance contract additions, and other sales leads to enhance customer satisfaction.
• Manage the service financial performance of the team, monitoring monthly performance and reviewing available-to-spend versus actuals for contracts.
• Continuously improve service operational metrics.
• Ensure the availability of necessary tools, equipment, and materials, while maintaining and controlling inventory levels.
• Support the implementation and compliance of productivity-enhancing processes for service delivery.
• Lead and manage the service team in adopting and complying with HBS Global and EMEAI policies, processes, procedures, service tools, and business best practices.
• Set and implement quality standards (quality processes, service manuals, hour reporting) and ensure team performance meets expectations.
• Maximize contract escalation and renewal opportunities against plan and control cancellations.
• Participate in estimate review processes for jobs or contracts to ensure labor estimates are accurate and work is technically achievable.
• Ensure subcontracts are complete and documented where applicable.
• Ensure proper resourcing for service contracts, additional works, and small service projects.
• Manage the selection and oversight of subcontractors for various jobs, in conjunction with the supply team as appropriate.

Qualifications and Experience

• Bachelor's degree in Electrical or Mechanical Engineering.
• 5+ years of related support services experience within Honeywell or a similar industry.
• 3-5 years of supervisory experience with a demonstrated ability to lead a team.

Required Skills

• Financial Skills: Ability to understand contract-level financial data, identify appropriate actions based on variances, and ensure key metrics are achieved.
• Operational Analysis: Ability to gather relevant information on operational issues from multiple sources, analyze these issues broadly, and recognize trends or potential cause-effect relationships.
• Customer Relationship Management: Ability to build and maintain effective customer relationships based on trust and mutual understanding.
• Drive for Results: Ability to demonstrate energy and determination to achieve results and improvements, overcome obstacles, remain effective despite setbacks, and challenge current thinking.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring leadership of a service technician team within Facilities Management Contracts or large service sites.