Front Desk Agent (Saudi Only)

About the Role

St. Regis is seeking a Front Desk Agent (Saudi Only) to join their team in Riyadh. This is a full-time position suitable for candidates with 0-1 years of experience. The Front Desk Agent is responsible for managing guest check-ins and check-outs, processing payments, and addressing guest inquiries and requests to ensure a smooth and professional experience.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Manage guest check-outs, including resolving late and disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track room readiness for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet as needed.
• Provide guests with directions and information regarding the property and local areas of interest.
• Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.
• Maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate professionally and clearly, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• Physical Requirements: Ability to stand, sit, or walk for extended periods. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About St. Regis and Marriott International

St. Regis Hotels & Resorts, part of Marriott International, offers exquisite experiences at over 50 luxury hotels and resorts globally. The brand is known for its uncompromising level of bespoke and anticipatory service, delivered by a team that combines classic sophistication with modern sensibility, including signature Butler Service. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds, culture, talent, and experiences of its associates. The company fosters an environment of non-discrimination on any protected basis.