Front Desk Agent

About the Role

St. Regis Hotels & Resorts is seeking a Front Desk Agent to join their team in Riyadh, Saudi Arabia. This full-time position involves managing guest interactions from check-in to check-out, ensuring a smooth and professional experience. The role requires strong organizational skills and a commitment to guest satisfaction within a luxury hospitality environment.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit transactions.
• Manage guest check-outs, resolving any late or disputed charges efficiently.
• Answer, record, and process all guest calls, messages, requests, questions, and concerns.
• Coordinate with the Housekeeping department to monitor room readiness for incoming guests.
• Communicate parking procedures to guests and visitors, dispatching bell or valet staff as needed.
• Provide guests with directions and information about the property and local attractions.
• Generate daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Complete cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count and balance the cash bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Operational Standards and Conduct

• Adhere to all company safety and security policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Comply with all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate professionally and clearly, using appropriate etiquette when answering telephones.
• Develop and maintain positive working relationships with colleagues.
• Meet quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required for this role (0-1 years).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Work Type

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.