Front Office Agent

About EWAA Hotels

EWAA Hotels is a distinguished group of Hotels & Resorts known for providing hospitality and quality services. The group manages 80 properties across 14 cities in Saudi Arabia, catering to both business and personal needs with amenities such as conference halls, exhibition centers, and specialized catering. EWAA Hotels includes brands like Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. The company is committed to sustainability and invests in its human capital to enhance the guest experience.

The Front Office Agent Role

EWAA Hotels is seeking a Front Office Agent to join its team in Riyadh, Riyadh, Saudi Arabia. This full-time position is responsible for managing guest interactions at the front desk, ensuring a professional and smooth experience from arrival to departure. The role involves welcoming guests, handling check-in and check-out procedures, and addressing guest requests in accordance with hotel standards.

Key Responsibilities

• Welcome and assist guests in a professional manner.
• Execute check-in and check-out procedures efficiently.
• Manage guest inquiries, requests, and resolve complaints.
• Coordinate effectively with the Housekeeping department and other hotel operations.
• Maintain accurate guest records and handle billing processes.
• Ensure consistent delivery of high standards in guest service.

Qualifications and Experience

• Minimum of 1-2 years of experience in a Front Office or Reception role within a hotel or hospitality environment.
• Good command of the English language.
• Excellent communication and customer service skills.
• Professional appearance and a positive attitude.
• Ability to perform effectively under pressure and as part of a team.
• Knowledge of Opera PMS is preferred.
• Strong attention to detail and a guest-focused approach.
• Willingness to work various shifts, including weekends and holidays.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to accommodate various shifts, including weekends and holidays, to ensure continuous guest service. The Front Office Agent will work within a team-oriented environment, collaborating with multiple hotel departments.

Application Process

Candidates who meet the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.