Guest Experience Expert

About the Role

Four Points in Riyadh is seeking a Guest Experience Expert to join their full-time team. This role focuses on creating memorable and unique experiences for guests throughout their stay, moving beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to proactively deliver a range of services to guide guests.

Key Responsibilities

• Process operational needs and address guest requests.
• Complete necessary reports.
• Share highlights and information about the local area with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms or designated bell areas.

Foundational Expectations

Success in this position requires adherence to several core principles:

• Maintain a safe work environment.
• Follow all company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are met.
• Present a professional appearance and communication style, including uniform adherence.

Physical Requirements

The role of Guest Experience Expert involves active engagement and physical demands. Candidates must be able to:

• Stand, sit, or walk for extended periods.
• Move through narrow, confined, or elevated spaces, as well as up and down stairs or service ramps.
• Lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior related work experience is required (0-1 years).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Company Culture

As part of the Four Points by Sheraton community, which is a brand within Marriott International, you will join a team that values inclusivity and mutual support. The company is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are celebrated, and non-discrimination is upheld on all protected bases.