Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert to join our team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a comprehensive range of services, guiding guests and ensuring their needs are met effectively.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete necessary reports accurately.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Operational Standards and Conduct

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets diligently.
• Ensure quality standards are consistently met.
• Present a professional appearance, including uniform and personal grooming, and maintain professional communication at all times.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capacity to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Willingness to take a hands-on approach to daily tasks.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. This role requires individuals who are proactive and dedicated to delivering high-quality guest service consistently.

Work Environment

This is a full-time position located in Ad Diriyah, Riyadh, Saudi Arabia. The role involves dynamic interaction with guests and requires a commitment to operational excellence within the hospitality sector.