Housekeeping Supervisor

About the Role

Women First Jobs is seeking an experienced Housekeeping Manager to lead the housekeeping operations for a 5-star luxury property in Riyadh, Saudi Arabia. This full-time role is responsible for ensuring exceptional standards of cleanliness, hygiene, and presentation across all guest rooms and public areas, contributing to an outstanding guest experience.

Role Purpose and Scope

The Housekeeping Manager will drive team performance, implement quality control measures, and ensure operational excellence within the housekeeping department. The role involves overseeing daily operations and strategic planning to maintain the property's luxury standards.

Key Responsibilities

• Oversee daily housekeeping operations across guest rooms, suites, public areas, back-of-house, and staff accommodation (if applicable).
• Ensure 5-star cleanliness and presentation standards are consistently maintained and exceeded.
• Coordinate daily room status updates with the Front Office to support smooth check-ins/outs and VIP readiness.
• Lead effective planning for high occupancy periods, events, and peak seasons.
• Manage, coach, and motivate the housekeeping team, including supervisors, attendants, and linen runners.
• Set clear daily priorities, conduct briefings, allocate staffing, and ensure productivity targets are met.
• Monitor performance through KPIs and implement corrective actions where needed.
• Support recruitment, onboarding, scheduling, training, and ongoing skills development for the team.
• Conduct regular inspections of rooms and public areas using luxury service checklists.
• Manage guest feedback and complaints related to housekeeping with professionalism and root-cause resolution.
• Ensure VIP and special-request rooms are prepared to the highest standard with attention to detail.
• Maintain full compliance with health, hygiene, safety, and sanitation standards aligned with luxury hospitality norms and local regulations.
• Ensure safe handling and storage of cleaning chemicals and equipment.
• Implement and monitor Standard Operating Procedures (SOPs) for hygiene, deep cleaning, pest control coordination, and infection prevention practices.
• Manage housekeeping inventory, linen operations, and amenities to ensure availability and cost efficiency.
• Control par stock, track usage, minimize wastage, and coordinate procurement with relevant departments.
• Work closely with Laundry (internal/outsourced) to maintain linen quality, turnaround times, and replacement planning.
• Collaborate with Engineering/Maintenance on room defects, preventive maintenance, and out-of-order room follow-up.
• Coordinate with Security and other departments for lost & found processes and guest/property safety.
• Partner with F&B and Events teams for set-ups, special functions, and VIP arrangements.

Experience and Qualifications

• A minimum of 2-5 years of experience in a similar housekeeping management role within a luxury hospitality environment.
• Demonstrated ability to lead and manage a diverse team.
• Strong understanding of 5-star cleanliness and presentation standards.
• Proficiency in managing inventory, budgets, and operational KPIs.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a luxury property setting.