Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA. The company is developing sovereign, agentic AI through its Agentic Studio platform, focusing on how it is perceived by buyers, analysts, media, and the broader market.

The Role of Key Account Manager

As a Key Account Manager based in Riyadh, Riyadh Province, you will be responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This full-time role involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 5-10 years of experience in a relevant field.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Skills and Experience

• 5-10 years of experience in account management or a related sales role.
• Exceptional relationship management abilities.
• Strong strategic thinking and commercial acumen.
• Ability to serve as a trusted advisor to executive stakeholders.
• Proficiency in developing strategic account plans.
• Experience collaborating with cross-functional teams to ensure customer success, retention, and revenue growth.

Character Traits

• Analytical thinking and problem-solving: Approaches problems clearly, uses data, and finds solutions.
• Ownership and accountability: Takes responsibility and follows projects through to completion.
• Communication: Explains ideas clearly and listens to others across teams.
• Collaboration: Works well with others and supports team goals.
• Adaptability and learning: Adjusts to change and keeps learning new skills or tools.
• Mentorship and knowledge sharing: Helps others grow and shares knowledge.
• Resilience: Stays calm under pressure and handles setbacks constructively.
• Quality and attention to detail: Performs work carefully and strives for improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.

The Sales Team at Unifonic

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs.