Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform purpose-built for emerging markets. Recognized as a Great Place to Work®, the company has over 25 years of conversational AI research and development, serving more than 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform. The company culture emphasizes creativity, collaboration, and fun, where every idea is welcomed. Employees are shareholders, contributing to shaping the future together.

The Key Account Manager Role

As a Key Account Manager at Unifonic, you will be responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This full-time position is based in Riyadh, Riyadh Province. The role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth.

Sales Team Overview

The main aim of Unifonic's Sales team is to drive revenue while acting as trusted consultants to customers. The team consists of experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs. We seek individuals with a proven track record of success in sales, who enjoy building relationships, and are committed to supporting customer objectives.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Candidate Profile and Experience

The ideal candidate will have 6-10 years of experience in a relevant key account management or similar sales role. This position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value. Key character traits include:

• Analytical thinking and problem-solving: Approaching problems clearly, utilizing data, and identifying effective solutions.
• Ownership and accountability: Taking responsibility and ensuring projects are completed.
• Communication: Articulating ideas clearly and actively listening across teams.
• Collaboration: Working effectively with others to support team goals.
• Adaptability and learning: Adjusting to change and continuously acquiring new skills or tools.
• Mentorship and knowledge sharing: Supporting the growth of colleagues and sharing expertise.
• Resilience: Maintaining composure under pressure and addressing setbacks constructively.
• Quality and attention to detail: Performing work carefully and striving for continuous improvement.
• Advocacy and innovation: Promoting best practices, efficiency, and new ideas.

Compensation

Unifonic offers a competitive salary and bonus structure for this role.