Key Account Manager📣 إعلان

منذ 43 دقيقة

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Unifonic and the Key Account Manager Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA and pioneers sovereign, agentic AI through its Agentic Studio platform. We are seeking a Key Account Manager to join our team in Riyadh, Riyadh Province. This is a full-time position offering a competitive salary and bonus.

Role Overview and Objectives

The Key Account Manager will be a core member of the Sales team, focused on driving revenue and acting as a trusted consultant to customers. This role involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The successful candidate will manage key accounts, understand customers' business objectives, identify growth opportunities, and deliver value through Unifonic's solutions. This position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

Manage and grow a portfolio of enterprise customers.
Develop trusted relationships with key stakeholders and executive sponsors.
Create and execute strategic account plans.
Identify opportunities for account expansion through additional products and services.
Conduct regular business reviews and ensure customer satisfaction.
Collaborate with Customer Success and other internal teams to maximize customer value.
Maintain accurate account plans, forecasts, and CRM records.
Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
Lead commercial discussions and solution presentations.
Prepare proposals, negotiate contracts, and support the sales process through deal closure.
Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
Bachelor's degree in Business, Marketing, Engineering, or a related field.
Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
Proven track record of managing enterprise customers and driving revenue growth.
Strong business development and solution-selling capabilities.
Demonstrated experience in executive stakeholder management and strategic account planning.
Excellent negotiation, communication, and presentation skills.
Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
Experience collaborating with cross-functional teams to deliver customer success.

Technical and Professional Skills

Proficiency in CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
Strong forecasting and pipeline management skills.
Ability to perform data analysis and reporting to support account growth and business decisions.
Strategic planning and account growth management expertise.
Experience in proposal development and commercial documentation.
Demonstrated commercial acumen with the ability to develop customer-centric solutions.
Understanding of customer relationship management (CRM) best practices, including customer retention and expansion strategies.
Analytical thinking and problem-solving abilities.
Strong sense of ownership and accountability.
Effective communication and collaboration skills.
Adaptability, a commitment to continuous learning, and resilience.
High quality standards and attention to detail.