Manager ServiceNow Technical Delivery

About the Role

Team Saudi is seeking a Manager, ServiceNow Technical Delivery to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for managing and coordinating the end-to-end delivery of ServiceNow implementation projects, enhancements, and releases. The manager will ensure that implementation partners meet agreed-upon scope, timelines, quality standards, and delivery commitments.

Role Purpose and Coordination

The primary purpose of this role is to act as the central point of coordination between vendors, internal technical teams, and business stakeholders. The Manager, ServiceNow Technical Delivery will ensure that project activities, dependencies, risks, and deliverables are actively managed, issues are escalated promptly, and implementations progress smoothly through testing, approval, and go-live phases.

Key Responsibilities

• Develop, maintain, and track detailed project plans, milestones, deliverables, dependencies, and resource commitments.
• Oversee implementation activities across vendors, internal technical teams, and business stakeholders.
• Monitor project progress, identify delays and risks, and drive corrective actions to maintain delivery timelines.
• Provide regular, accurate project status updates and escalate critical issues in a timely manner.
• Ensure project activities comply with established project governance, change management, and release processes.
• Maintain accurate project documentation, action logs, risk registers, and decision records.
• Manage the execution of ServiceNow implementation projects, enhancements, integrations, and releases across multiple workstreams.
• Oversee technical activities, including development, integrations, testing, UAT, deployment, and hypercare.
• Act as the primary day-to-day contact for ServiceNow implementation partners, tracking vendor commitments and deliverables.
• Validate vendor progress reports against actual deliverables and supporting evidence.
• Oversee testing schedules, UAT execution, defect resolution, and stakeholder sign-offs.
• Ensure outstanding issues, risks, and dependencies are clearly documented before release approval.

Qualifications and Experience

Candidates for this role should possess 0-1 years of relevant experience. The position requires a professional who can effectively manage complex technical projects and coordinate multiple stakeholders.

Work Environment and Company Commitment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia. Team Saudi is committed to fostering a safe, supportive, and empowering environment for its employees. The company values integrity, professionalism, and a dedication to maintaining a respectful workplace where all individuals are protected, valued, and provided with fair opportunities to thrive.