ServiceNow Technical Lead

About the Role

NextEra is seeking an experienced ServiceNow Technical Lead to join our team in Dammam, Eastern region. This full-time role involves leading the technical implementation, configuration, administration, integration, and ongoing support of the ServiceNow platform. The ideal candidate will possess 5-10 years of relevant experience, with 5-7 years specifically in hands-on ServiceNow work.

Role Overview

The ServiceNow Technical Lead will work closely with business and technical stakeholders to translate requirements into scalable ServiceNow solutions. This position requires providing technical leadership to ServiceNow developers and administrators, ensuring that all implementations adhere to technical standards and maintainability practices. The role is central to managing and enhancing the ServiceNow platform's capabilities across various modules.

Key Responsibilities

• Translate business requirements into effective ServiceNow technical solutions.
• Lead ServiceNow developers and administrators through design, development, configuration, testing, deployment, and support activities.
• Oversee the technical implementation and administration of the ServiceNow platform.
• Provide hands-on expertise across ITSM, ITOM, CMDB, and ITAM.
• Manage and enhance ITOM capabilities, including Discovery, Service Mapping, and Event Management.
• Ensure accurate and effective CMDB configuration and maintenance.
• Design and implement workflows, automation, integrations, and platform enhancements.
• Support advanced ServiceNow capabilities such as AI / Now Assist, SPM, Performance Analytics, Automation Engine, App Engine, and Workplace Service Delivery.
• Troubleshoot platform issues and provide technical guidance for complex ServiceNow requirements.
• Ensure solutions adhere to appropriate technical standards and maintainability practices.
• Coordinate with stakeholders and technical teams throughout implementation and production support.

Qualifications and Experience

• 5-10 years of overall experience, with 5-7 years of hands-on ServiceNow experience.
• Demonstrated experience in ServiceNow development, configuration, administration, integration, and production support.
• Ability to understand business requirements and convert them into practical technical solutions.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia. The role involves working within a technical team and collaborating with various stakeholders to deliver robust ServiceNow solutions.

Application Process

NextEra offers a competitive opportunity for qualified candidates. Salary details will be discussed during the interview process.