Mgr Housekeeping

About the Role

Le Méridien Hotels & Resorts is seeking a Manager of Housekeeping to oversee daily shift operations in Riyadh. This full-time position is responsible for managing housekeeping, recreation/health club, and laundry operations, ensuring guestrooms, public spaces, and employee areas are consistently clean and well-maintained. The role involves directing staff, conducting inspections, and ensuring high standards of guest and employee satisfaction while adhering to the operating budget.

Key Responsibilities

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Conduct daily inspections of guestrooms and public spaces.
• Prepare work assignments based on rooms to be cleaned and prospective check-outs.
• Manage inventory to ensure adequate supplies for all operations.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Communicate departmental goals clearly and consistently to achieve desired results.

Human Resources and Team Leadership

• Utilize available training tools to onboard new room attendants and provide ongoing training.
• Foster open and collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and parameters for their roles.
• Administer property policies fairly and consistently, ensuring disciplinary procedures align with SOPs and LSOPs.
• Monitor staffing levels to meet guest service, operational needs, and financial objectives.
• Provide feedback on employee service behaviors and ensure recognition programs are implemented across all shifts.

Guest Service Excellence

• Set a positive example for guest relations and embody the brand's service culture.
• Contribute to the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Address and resolve guest problems and complaints effectively.
• Emphasize guest satisfaction during departmental meetings and promote continuous improvement initiatives.

Qualifications and Experience

• A minimum of 2-5 years of experience in a relevant hospitality role.
• Demonstrated ability to manage daily shift operations within housekeeping and related departments.
• Experience in conducting inspections and holding staff accountable for corrective actions.
• Proficiency in managing operational budgets and achieving financial goals.

Work Environment

This is a full-time position based in Riyadh, where the successful candidate will work within a dynamic hotel environment, contributing to the overall guest experience and operational efficiency of Le Méridien Hotels & Resorts.