Operations Manager (Events)

About the Role

Informa PLC is seeking an Operations Manager (Events) for a 9-month contract role based in Riyadh. This position is within Portfolio 3, which is expanding its operations team to support events such as CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress, with additional projects planned. The Operations Manager will be responsible for the professional operational delivery of allocated events, features, and projects, ensuring high standards and stakeholder satisfaction.

Company Overview

Tahaluf, a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF), is a B2B live and on-demand events organiser in Saudi Arabia. Tahaluf organises large-scale events such as LEAP, Cityscape, Black Hat MEA, and CPHI Middle East. The company collaborates with government and non-government organisations within Saudi Arabia's events sector.

Key Responsibilities

• Serve as the primary contact for show teams on all matters related to allocated events, both internal and external.
• Manage and forecast operational show budgets for allocated events.
• Oversee show management and technical delivery for physical and digital events, including features.
• Manage the production and implementation of show project plans, ensuring timely completion of operational tasks.
• Ensure all allocated events comply with company H&S, Security, and Sustainability guidelines.
• Implement internal and external Service Level Agreements for all allocated events.
• Oversee the production and delivery of the show exhibitor manual.
• Coordinate with suppliers and show teams for brief, design, feature production, signage, and registration area management.
• Compile post-event reports and KPI analysis.
• Monitor contractor performance in collaboration with the Procurement team and address issues as needed.
• Manage, mentor, and develop line reports within the EMEA Operations team, balancing workloads across multiple events.
• Set, monitor, and manage direct reports' performance objectives and identify training needs.
• Collaborate with colleagues to achieve best practices in operational planning and management.
• Adhere to Informa compliance requirements and monitor supplier performance.
• Follow the HSS Operating Model for all allocated events, submitting required paperwork and embedding best practices.
• Work with the Informa H&S team to ensure suppliers meet and exceed H&S requirements and implement remedial measures.
• Actively support and enhance Informa's sustainability initiatives.

Qualifications and Experience

• 5-10 years of experience in operations, preferably within the events sector.
• Demonstrated ability to manage the operational delivery of events and projects.
• Experience in budget management and forecasting.
• Proficiency in managing supplier relationships and internal/external communications.
• Understanding of health & safety, security, and sustainability guidelines in event management.
• Experience in managing and developing team members is beneficial.

Work Arrangement

This is a 9-month contract position based in Riyadh, Saudi Arabia. The role can be performed remotely. Relocation or sponsorship support is not available for this position.

Application Information

Tahaluf values collaboration and ambition, seeking individuals who are proactive and contribute to team success. Hiring decisions are based on qualifications and merit, welcoming applicants from diverse backgrounds. Support and adjustments for interview or selection processes are available upon request.