Operations Specialist

About StellaStays Inc

StellaStays Inc, established in 2019, focuses on modern living solutions by providing tech-driven, furnished spaces for short and long-term stays. The company operates across MENA, offering online booking and instant move-in for properties equipped with amenities such as high-speed WiFi. StellaStays aims to provide a streamlined living experience without traditional complexities.

The Role of Operations Specialist

StellaStays Inc is seeking an Operations Specialist to join its team in Riyadh. This full-time role is central to ensuring the smooth operation and maintenance of properties to established standards. The specialist will contribute to implementing property management strategies, overseeing daily operations, and upholding StellaStays' operational and service standards. The position requires 2-5 years of experience in a relevant field.

Key Responsibilities

• Address guest concerns and operational issues promptly to maintain guest experience standards.
• Be available during emergencies to support guests.
• Prepare and distribute operational reports, responding to requests in a timely manner.
• Oversee daily property operations, including budget management and operational planning.
• Ensure all assigned tasks are completed on schedule and in accordance with service-level agreements (SLAs).
• Maintain accurate and current operational records daily.
• Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotations, supervising work, and managing costs within budget.
• Understand and coordinate service provider responsibilities to ensure efficient operations.
• Support the achievement of budget targets by identifying cost-effective solutions.
• Enhance guest satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Identify opportunities for improving operational processes, service quality, and overall efficiency.
• Build and maintain relationships with suppliers and service providers to ensure consistent service delivery.

Required Qualifications and Experience

• Two to three years of experience in operations, property management, or facilities management.
• Strong knowledge of property management and daily operational processes.
• Experience coordinating maintenance, renovation, and repair activities.
• Proven ability to manage suppliers, contractors, and service providers effectively.
• Proficiency in Microsoft Office Suite and other relevant operational tools.

Key Skills

• Excellent communication skills.
• Leadership and organizational abilities.
• Budget management skills.
• Problem-solving and negotiation abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Work Environment

The Operations Specialist will work within a team that thrives in a high-growth environment, contributing to the company's forward-thinking approach in the hospitality sector. This role is based in Riyadh and is a full-time position.