Quality Assurance Manager

About the Role

Tuwaiq Academy is seeking a Quality Assurance Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves leading the development, implementation, and maintenance of quality management systems across operational or software lifecycles. The manager will ensure that products, processes, and systems meet customer expectations, industry standards, and regulatory requirements, while also driving continuous improvement initiatives.

Key Responsibilities

• Establish, monitor, and enforce comprehensive Quality Management Systems (QMS) aligned with ISO standards, industry regulations, and company benchmarks.
• Design inspection protocols, testing plans, and regular internal audits to identify defects, process deviations, and operational bottlenecks.
• Supervise, mentor, and resource QA teams (engineers, analysts, inspectors), establishing performance KPIs and testing best practices.
• Lead root cause analysis investigations for customer complaints or critical defects; formulate and track corrective and preventive actions.
• Partner with Product, Engineering, Supply Chain, and Customer Support to align quality gates with release schedules and product roadmaps.
• Define and track core quality metrics (*, Defect Density, First-Pass Yield, Mean Time Between Failures, Customer Return Rate) and report trends to executive leadership.
• Evaluate third-party vendor quality standards, incoming materials, or outsourced deliverables to ensure end-to-end compliance.
• Provide technical support for the department’s events and technical competitions, and participate in project evaluation and judging when required.
• Document designs, schematics, and Bills of Materials (BOM) in accordance with engineering best practices and standards.

Required Experience

Candidates should possess 5-10 years of experience in quality assurance or a related field.

Work Location

This position is based in Riyadh, Saudi Arabia.

Employment Type

This is a full-time employment opportunity.

Application Process

The salary for this position will be disclosed during the application process.