Registration & Eligibility Officer

About the Role

Fakeeh Care Group is seeking a Registration & Eligibility Officer to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for performing and supporting all front-line registration, eligibility verification, and appointment scheduling activities. The position requires 2-5 years of experience.

Role Purpose

The primary purpose of this role is to ensure accurate and efficient patient registration, eligibility verification, and appointment scheduling. The officer will contribute to a smooth patient flow, ensure compliance with payer requirements, and deliver a positive patient experience through precise data entry, coordination, and communication.

Key Responsibilities

• Register patients accurately in the hospital information system (HIS), ensuring all demographic and insurance data are complete and verified.
• Schedule, reschedule, or cancel appointments according to physician availability and departmental policy.
• Validate insurance eligibility and approvals prior to service delivery, aligning with payer and CHI/NPHIES requirements.
• Ensure all required documents (*, insurance cards, ID, pre-approvals) are valid, current, and scanned into the patient record.
• Maintain updated healthcare practitioner information, including Saudi Commission for Health Specialties (SCFHS) license numbers and validity.
• Handle patient inquiries and provide clear communication regarding appointments, eligibility, or billing requirements.
• Coordinate with clinical and billing teams to address incomplete or inaccurate patient data.
• Process cash and card payments, ensuring proper documentation and reconciliation at the end of each shift.
• Generate and review daily transaction summaries, ensuring consistency between HIS data and financial logs.
• Uphold Fakeeh Care's confidentiality, safety, and compliance standards in all interactions.
• Participate actively in continuous improvement, attending periodic training sessions on patient registration systems and eligibility processes.
• Perform other duties as assigned within the scope of the job.

Qualifications and Experience

• A minimum of 2-5 years of relevant experience is required.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the Fakeeh Care Group.

Application Process

Interested candidates are encouraged to apply for this role. Salary details will be disclosed during the application process.