Reservations Supervisor

About the Role

Hilton is seeking a Reservations Supervisor to join its team in Riyadh, Saudi Arabia. This full-time role involves overseeing daily reservations operations to ensure guest satisfaction and support hotel revenue objectives. The Reservations Supervisor plays a key role in delivering memorable guest experiences.

Key Responsibilities

• Supervise daily reservations operations, ensuring accurate and efficient handling of individual and group reservations.
• Lead the reservations team by providing daily guidance, training, coaching, and conducting quality checks to maintain high service standards.
• Manage group blocks and inventory, including setup, monitoring cut-off dates, and ensuring alignment with contracts and occupancy targets.
• Support group reservation execution by building and assigning blocks, assisting with rooming lists and billing, and verifying checklist and resume accuracy.
• Prepare key reports such as Group Pickup, No-Show, Booking Channel Summary, and Special Rate Plan Activity.
• Monitor data integrity within reservation systems, including group masters, rooming lists, and special rate plans.
• Provide reservations support by processing inquiries and updates, delivering exceptional service to guests and team members.

Required Experience

• Candidates should possess 5-10 years of relevant experience in reservations or a similar hospitality role.

Core Values and Qualities

Success at Hilton is guided by core values that define the qualities sought in every team member:

• A passion for Hospitality.
• Acting with Integrity and consistently doing what is right.
• Inspiring others through Leadership.
• A belief that Teamwork drives optimal outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment to make a lasting impact.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.