Rider Compliance Assistant Manager

About HungerStation

HungerStation is a leading company operating in Riyadh, Saudi Arabia. We are seeking a Rider Compliance Assistant Manager to join our team in a full-time capacity. This role is crucial for ensuring that our logistics operations adhere to all regulatory standards and internal policies.

Role Overview

The Rider Compliance Assistant Manager will be responsible for overseeing and enhancing compliance across all rider operations. This involves monitoring regulatory adherence, conducting audits, and collaborating with various internal and external stakeholders to maintain operational integrity and mitigate risks. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
• Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
• Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.
• Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
• Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
• Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
• Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.

Process Optimization and Governance

• Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
• Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Manage and monitor all HungerStation department operational governmental violations.

Qualifications and Experience

• A minimum of 5 to 10 years of experience in a relevant compliance or operational role.
• Demonstrated understanding of regulatory compliance and risk monitoring within logistics or similar operational environments.
• Proven ability to collaborate effectively with cross-functional teams and external regulatory bodies.
• Strong analytical skills for preparing detailed audit reports and identifying operational improvements.

Application Process

Interested candidates are invited to apply for this full-time position in Riyadh, Saudi Arabia. Salary details will be disclosed during the interview process.