Sales Manager (EBC)

About the Role

Marriott International is seeking a Sales Manager (EBC) to join their team in Riyadh. This full-time position involves leading and managing sales functions for properties within the region, with a primary focus on building long-term, value-based customer relationships to achieve property sales objectives. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Achieve personal booking goals and recommend booking goals for direct reports.
• Conduct targeted account research to identify potential business opportunities.
• Solicit and qualify existing and new accounts that meet company criteria.
• Identify, qualify, and solicit new group business to achieve personal revenue goals while maintaining brand integrity.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals for each property.
• Assist Revenue Management with completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Driving Sales and Revenue

• Provide positive and aggressive leadership to ensure maximum revenue potential, setting an example with personal booking goals.
• Participate in sales calls with team members to acquire new business or close existing business.
• Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Understand competitors' strengths and weaknesses to effectively position offerings.

Customer Service and Relationship Management

• Display leadership in guest hospitality, exemplify customer service, and create a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels, including during pre- and post-convention meetings.
• Execute and support the company’s customer service standards to drive satisfaction and loyalty.
• Serve customers by understanding their needs and recommending appropriate features and services.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with on- and off-property sales channels to ensure property needs are met and sales efforts are complementary.

Compliance and Industry Engagement

• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
• Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO managers and customers.

Qualifications

• 2-5 years of experience in sales, preferably within the hospitality industry.
• Demonstrated ability to achieve sales objectives and manage a sales team.
• Strong understanding of market analysis and revenue management principles.
• Proven ability to build and maintain customer relationships.