Satellite NOC & SOC Section Manager

About the Role

st is seeking a Satellite NOC & SOC Section Manager to join their team in Riyadh, Saudi Arabia. This full-time role involves governing and monitoring end-to-end GEO, MEO, and LEO satellite services to ensure their availability, reliability, and operational continuity across space, ground, and customer service domains. The Section Manager will lead critical functions including monitoring, incident and problem management, preventive maintenance, and technical investigations, all in accordance with stipulated business policies and procedures.

Core Responsibilities

• Establish 24/7 end-to-end monitoring of GEO/MEO/LEO satellite services, encompassing space and ground segments, gateways, user terminals, links, and customer services.
• Monitor centralized operational status, orbital assets, satellite health, and service-impacting space events to enable proactive response.
• Operate fault management platforms for proactive detection, prioritization, and escalation of service-affecting alarms.
• Lead problem management, including conducting root cause analysis and implementing permanent corrective actions.
• Conduct technical investigations for outages and degradations across payloads, transponders, gateways, inter-satellite links, and customer platforms.
• Perform preventive maintenance through regular baseline health checks.
• Serve as the Single Point of Contact (SPOC) for Commercial Unit inquiries and manage L0/L1 performance for GEO/MEO/LEO services.

Operational Governance and Coordination

• Govern major incident management, coordinating restoration efforts across partners, operators, and stakeholders.
• Coordinate with service providers for daily, weekly, monthly, and quarterly operational reviews.
• Act as the technical authority for satellite operations, providing governance and guidance across space and ground segments.
• Govern change management processes, ensuring thorough risk assessments, implementation reviews, and post-change validation.
• Audit managed service providers for compliance with established standards, contracts, and best practices.
• Coordinate the technical acceptance of new satellites, gateways, payloads, and providers.
• Troubleshoot and escalate faults via Technical Support Systems (TSS), ensuring timely fixes and proper escalation paths.
• Collaborate cross-functionally with teams such as Service Performance, Engineering, and Cybersecurity for end-to-end operational governance.

Qualifications and Experience

• A Bachelor's Degree in Telecommunications Engineering or a related Engineering field is required.
• Candidates must possess 5-10 years of prior experience in Satellite NOC & SOC within the Telecommunication industry.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia.

Application Information

Qualified candidates are invited to apply for this role.