Senior Customer Solutions Consultant

About Unifonic and the Role

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication. The company's Sales team aims to drive revenue while serving as trusted consultants to customers. This full-time role for a Senior Customer Solutions Consultant is based in Riyadh, Riyadh Province, and involves helping customers achieve digital transformation through cloud communication. The position requires 2-5 years of relevant experience.

Role Overview

As a Senior Customer Solutions Consultant, you will lead collaboration with a virtual team of sales, engineers, and support resources. Key responsibilities include building and maintaining strong customer relationships, influencing long-term strategic direction, and serving as a trusted advisor. You will also drive executive-level engagement with CXOs and technology decision-makers, helping customers evaluate their cloud communication strategy and recommending solutions that align with their business and technical requirements. The role involves removing deployment roadblocks, ensuring successful adoption, and driving customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Experience

• 2-5 years of experience in a relevant field.
• Proven track record of success in sales, building relationships, and assisting customers.

Key Attributes

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify solutions.
• Ownership and Accountability: Readiness to take responsibility and ensure project completion.
• Communication: Capacity to explain ideas clearly and listen effectively across teams.
• Collaboration: Aptitude for working effectively with others and supporting team objectives.
• Adaptability and Learning: Flexibility to adjust to change and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Willingness to support the growth of others and share expertise.
• Resilience: Ability to maintain composure under pressure and address setbacks constructively.
• Quality and Attention to Detail: Commitment to careful work and continuous improvement.
• Advocacy and Innovation: Encouragement of best practices, efficiency, and new ideas.

Work Environment

Unifonic fosters a collaborative work environment that encourages creativity and new ideas. The Sales team works closely with other departments to ensure products and services meet customer needs.