Senior Customer Solutions Consultant

About Unifonic and the Sales Team

Unifonic is a CPaaS (Communication Platform as a Service) company that supports businesses in their communication strategies. The company has been recognized as a Great Place to Work® and serves over 5000 customer-centric companies. The Sales team at Unifonic focuses on driving revenue while acting as consultants to customers. This team includes experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs.

Role Overview: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant, you will facilitate digital transformation for customers through cloud communication solutions. This full-time role is based in Riyadh, Riyadh Province, and requires 2-5 years of experience. You will lead collaboration with virtual teams comprising sales, engineering, and support resources. Key responsibilities include building and maintaining strong customer relationships, influencing long-term strategic direction, and acting as a trusted advisor to drive executive-level engagement with CXOs and technology decision-makers. You will also assist customers in evaluating their cloud communication strategies, recommending solutions aligned with their business and technical requirements, addressing deployment challenges, and ensuring successful adoption to enhance customer satisfaction.

Key Responsibilities

• Serve as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop a working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, contributing to the shaping of relevant solutions.
• Support problem escalation and best-practice initiatives to help clients and internal teams effectively utilize Unifonic's products.
• Build and deliver product demonstrations and pilots that highlight Unifonic's value to prospects and clients.
• Provide timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure a clear handover of won deals to the Customer Success team, providing context on customer goals and configuration.
• Support Sales and Account Management with technical input for upsell and cross-sell opportunities.
• Coordinate with cross-functional teams, including Product, Support, and Engineering, as needed to close deals.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Analytical thinking and problem-solving: Ability to approach problems clearly, utilize data, and identify solutions.
• Ownership and accountability: Capacity to take responsibility and ensure projects are completed.
• Communication: Skill in explaining ideas clearly and actively listening to others across teams.
• Collaboration: Aptitude for working effectively with others and supporting team objectives.
• Adaptability and learning: Readiness to adjust to change and continuously acquire new skills or tools.
• Mentorship and knowledge sharing: Willingness to support the growth of others and share expertise.
• Resilience: Ability to maintain composure under pressure and address setbacks constructively.
• Quality and attention to detail: Commitment to performing work carefully and striving for continuous improvement.
• Advocacy and innovation: Encouragement of best practices, efficiency, and new ideas.