Senior Functional Support Analyst Finastra Trade Innovation

About the Role

Luxoft is seeking a Senior Functional Support Analyst – Finastra Trade Innovation to join our team in Riyadh. This full-time role involves providing functional support for Finastra Trade Innovation implementations, upgrades, and enhancements. The analyst will manage requirements from end-to-end, covering product and configuration changes, business user support, and testing, with an experience range of 5-10 years.

Key Responsibilities

• Provide L2/L3 functional troubleshooting for end-user issues throughout the trade lifecycle.
• Analyze and resolve transactional errors, master data configuration mismatches, and failed workflows within the Finastra Trade Innovation (FTI) engine.
• Replicate production bugs in staging environments, documenting detailed steps, logs, and business impact before escalating to L3 developers or Finastra vendors.
• Acknowledge and resolve support tickets within defined SLA limits to minimize operational downtime.
• Ensure the core platform operates smoothly by managing system workflows, resolving transactional blocks, and translating changing trade policies into functional software updates.

Required Qualifications and Experience

• Deep expertise in Finastra Trade Innovation and Trade Finance Operations, with extensive functional knowledge of Trade Innovation.
• Working knowledge of TI modules, including Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing, and Bills discounting.
• Understanding of TI static data, customer and account setup, charges and tariffs, posting/accounting rules, event and step workflow, and user roles.
• Familiarity with TI integration options such as web services, message queues, and file-based interfaces, as well as the TI Corporate Portal or the bank's corporate channel.
• Strong grasp of the full lifecycle of documentary credits, guarantees, collections, and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP, and Incoterms 2020.
• Familiarity with SWIFT Category 4 and 7 messages and MT798; awareness of trade digitization (MLETR, electronic bills of lading).

Additional Skills

• Knowledge of supply chain finance (payables, receivables, invoice financing) is considered an advantage.

Work Environment

This role is based in Riyadh and operates on a full-time basis, supporting bridge business stakeholders and technology teams.