Senior Product Manager📣 إعلان

About Lucidya and the Senior Product Manager Role

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence, designed to help organizations understand, engage, and retain customers at scale. The platform leverages proprietary AI, deep language understanding, and autonomous workflows to convert insights into actionable strategies. Our in-house technology, trained on millions of multilingual customer conversations, supports brands across the MENA region in making informed decisions, delivering enhanced experiences, and building stronger customer relationships.

Lucidya is seeking a Senior Product Manager to join our team in Riyadh, Riyadh Province. This is a full-time position where you will shape how thousands of users discover, trust, and act on insights derived from customer conversations. The role involves working within a team that prioritizes ownership, customer outcomes, and continuous learning, while moving quickly and challenging assumptions.

The Monitoring & Research Domain

As AI transforms business operations, Lucidya focuses on building products that deliver faster, more accurate, and actionable customer understanding. The Monitoring & Research domain addresses the challenge of identifying critical insights from vast customer data. This domain helps customers understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover insights that drive business decisions. It represents a strategically important part of Lucidya's platform and offers significant opportunities for innovation as AI reshapes customer intelligence.

Key Responsibilities

• Define the vision, strategy, and roadmap for the Monitoring & Research domain, encompassing Social Listening, Managed Channels Analytics, and Voice of Customer (VoC), ensuring customers can confidently answer critical business questions.
• Develop products that translate customer signals into actionable decisions, moving customers beyond basic reporting to clear recommendations, meaningful insights, and measurable business outcomes.
• Lead discovery efforts by challenging assumptions, validating problems, and engaging regularly with customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.
• Collaborate with AI, Data, Design, and Engineering teams to define and improve the quality of AI-powered insights, focusing on accuracy, sentiment quality, explainability, relevance, and customer trust.
• Make prioritization decisions based on customer feedback, product data, market insights, commercial priorities, and strategic impact, ensuring transparency in trade-offs.
• Drive product adoption and business impact by monitoring customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops to continuously improve the product and ensure measurable value.
• Collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams to create alignment, provide clarity, and contribute to a problem-solving culture.

Required Qualifications and Experience

• At least 5 years of product management experience, preferably within B2B SaaS environments, with a proven ability to manage a product from discovery through validation, delivery, measurement, and iteration.
• Demonstrated ability to simplify complexity, working with large datasets, analytics platforms, AI-powered products, or technically complex systems to create intuitive customer experiences.
• A customer-centric approach, regularly engaging with customers, investigating workflows, validating assumptions, and seeking evidence before committing to product direction.
• Comfort making informed decisions under uncertainty and adapting when new information becomes available.
• Clear communication skills, capable of explaining technical concepts to non-technical audiences and customer problems to technical teams, building alignment through structured communication.
• A focus on outcomes, measuring success by customer adoption, customer value, and business impact rather than feature releases.

Preferred Qualifications

• Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms.
• Experience building AI-powered, analytics-heavy, or data-intensive products.
• Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows.
• Experience working with Arabic-language products, dialects, or regional customer behaviors.
• Knowledge of MENA markets, particularly Saudi Arabia and the GCC.
• Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24.

Success Metrics and Company Culture

Within the first 12 months, success in this role will be measured by:

• Customers trusting Lucidya's insights sufficiently to use them in critical business decisions.
• Meaningful increases in product adoption and engagement across the Monitoring & Research domain.
• AI-powered insight experiences becoming more accurate, actionable, and differentiated.
• Establishment of clear product strategy and prioritization frameworks across the domain.
• Consistent influence of customer feedback on roadmap decisions.
• Strong alignment among cross-functional teams regarding goals, priorities, and outcomes.

Lucidya is an equal opportunity employer, committed to building strong teams through diverse experiences, perspectives, and backgrounds.