Spa Assistant Manager

About the Role

Boutique Group is seeking a Spa Assistant Manager for a full-time position in Riyadh. This role supports the Head of Wellness in overseeing the daily operations and ongoing development of the Spa. The Assistant Spa Manager ensures that the Spa and wellness areas consistently deliver guest experiences aligned with Boutique Group standards while maintaining operational efficiency.

Key Responsibilities

• Oversee all Spa and Salon areas, including Front Desk, Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring alignment with Boutique Group standards.
• Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address issues promptly.
• Ensure the integration of spa operations with hotel services, aligning with wellness trends and guest needs.
• Manage administrative duties, including requisitions, inventory control, and cost-effective usage of spa-related products, adhering to budgets.
• Interview, train, and supervise Spa employees, fostering a positive and professional work environment.
• Conduct performance evaluations, provide constructive feedback, and implement strategies for staff professional development.
• Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and service.
• Ensure exceptional guest experiences by upholding luxury service standards and responding promptly to guest feedback.
• Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.
• Represent the spa in external events and activities that align with its philosophy and enhance its visibility.
• Embrace and practice the company’s legacy values and competencies in all team and stakeholder interactions.
• Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes.
• Analyze sales trends and collaborate with the Spa Manager to identify opportunities for enhancing retail offerings.
• Assist in forecasting, budgeting, and tracking labor and expenses to maintain financial efficiency.
• Contribute to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue.
• Ensure adherence to Work Rules and Standards of Conduct.
• Participate in internal standards testing and support various departments to maintain operational excellence.
• Promote safety awareness and maintain a hazard-free environment for both staff and guests.

Qualifications and Experience

• 2-5 years of relevant experience.

Work Environment

The Spa Assistant Manager will foster team morale and implement innovative solutions within the Spa and wellness areas. This role supports financial management, promotions, and events to ensure the Spa maintains its position in the wellness industry.