Spa Receptionist

About the Role

Marriott International is seeking a Spa Receptionist for a contract position in Riyadh, Riyadh, Saudi Arabia. This role involves managing spa service schedules, confirming appointments, and providing essential guest services to ensure a smooth and professional spa experience.

Key Responsibilities

• Schedule services for individuals and groups using the spa/salon reservations software system.
• Contact guests to confirm scheduled services and address inquiries about available offerings.
• Manage and update reservations/cancellations throughout the day, communicating last-minute changes to providers.
• Resolve scheduling conflicts in coordination with the supervisor/manager.
• Check in guests, confirm their identity, and provide a general spa orientation upon arrival.
• Promote and sell spa/salon services to guests.
• Handle financial transactions, including obtaining and securing assigned banks, processing guest payments, and obtaining payment authorizations.
• Accept and log cash tips for employees, and balance, scan, and drop receipts with Accounting.
• Report maintenance and repair needs to Engineering.
• Report accidents, injuries, and unsafe work conditions to management.
• Adhere to all company policies and procedures, maintain a professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally, answer telephones using appropriate etiquette, and foster positive working relationships.
• Comply with quality assurance expectations and standards.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: Less than 1 year of related work experience is required.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Physical Demands

The role requires the ability to stand, sit, or walk for extended periods. It also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Work Environment

This position is based in Riyadh, Saudi Arabia, and operates on a contract basis. The successful candidate will work within a dynamic hospitality environment, interacting directly with guests and spa service providers.

Application Process

Qualified candidates are encouraged to apply. Further details regarding the application process will be provided upon interest.