Sr. Technical Account Manager Enterprise Support

About the Role

AWS EMEA SARL (Saudi Arabia Branch) is seeking a Sr. Technical Account Manager (TAM) for its Enterprise Support team. This full-time role is based in Riyadh and involves working with large enterprises to maximize their value from AWS services. The Sr. TAM acts as a technical leader and customer advocate, ensuring operational excellence and strategic guidance for cloud adoption.

Role Responsibilities

The Sr. Technical Account Manager will be responsible for crafting and executing technical cloud strategies to drive customer adoption and usage of AWS services. Key responsibilities include:

• Building solutions, providing technical guidance, and advocating for customer needs within AWS product teams.
• Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
• Developing trusting relationships with customers to understand their business needs and technical challenges.
• Leading technical discussions regarding incidents, trade-offs, and risk management.
• Consulting with a range of partners, from developers to C-suite executives.
• Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively identifying opportunities for customers to gain additional value from AWS.
• Providing detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning.
• Solving a variety of problems for different customers as they migrate workloads to the cloud.

Required Experience

Candidates for this position should possess 5-10 years of relevant experience. This experience should include a strong background in technical account management and a deep understanding of cloud technologies.

Technical Acumen

The role requires strong technical acumen across various technology areas, including Compute, Storage, Database, Big Data, AI/ML, Networking, and Serverless. The Sr. TAM will apply this technical knowledge to plan and build solutions using best practices and to proactively maintain the operational health of customer AWS environments.

Customer Engagement

Effective customer-facing skills are essential for representing AWS at customer sites and driving discussions with senior leadership on topics such as operational excellence, cloud maturity, support, and risk management. The ability to build close relationships and understand customer business/operational needs and technical challenges is critical for helping them achieve maximum value from AWS.

Application Process

The salary for this position will be disclosed during the interview process. Interested candidates are encouraged to apply.