Unified Communications Expert (Saudi National)

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

VaporVM is seeking an experienced Unified Communications Expert to join their team in Riyadh, Saudi Arabia. This full-time role involves designing, implementing, integrating, and supporting a robust Unified Communications (UC) environment. The ideal candidate will possess strong hands-on expertise in UC technologies, IVR integration, VoIP, SIP, SBCs, call routing, and contact center solutions.

Role Purpose

The Unified Communications Expert will be responsible for developing and maintaining a comprehensive UC infrastructure that covers voice, video, IVR, telephony, and collaboration platforms. This includes leading technical design and implementation efforts for IVR-enabled UC solutions and ensuring seamless integration across various systems.

Key Responsibilities

Design, implement, and manage Unified Communications infrastructure for voice, video, IVR, and collaboration services.
Lead the technical design and implementation of IVR-enabled UC solutions.
Configure and manage UC platforms including Cisco, Avaya, Microsoft Teams, Zoom, and Webex.
Design and optimize IVR applications, call flows, routing logic, gateways, and session management.
Manage end-to-end integration of IVR with voice, telephony, collaboration, CRM, C2M databases, and contact center applications.
Configure and troubleshoot SIP, RTP, SBCs, gateways, PBX, and call routing.
Design and implement voice networks with appropriate QoS, redundancy, high availability, and disaster recovery.
Conduct interoperability and integration testing across UC platforms, endpoints, gateways, and IVR applications.
Troubleshoot complex UC, telephony, IVR, and call-flow issues, and optimize system performance.
Monitor UC infrastructure health, availability, capacity, and performance using appropriate monitoring and reporting tools.
Support deployment, system integration, testing, and User Acceptance Testing (UAT).
Ensure UC solutions adhere to relevant telecom standards, VoIP protocols, security best practices, and organizational requirements.
Prepare technical documentation covering architecture, configurations, integrations, troubleshooting procedures, and operational processes.

Qualifications and Experience

A minimum of 5 to 10 years of experience in Unified Communications.
Demonstrated hands-on expertise in UC technologies, IVR integration, VoIP, SIP, SBCs, call routing, and contact center solutions.
Proficiency with UC platforms such as Cisco, Avaya, Microsoft Teams, Zoom, and Webex.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires collaboration within a technical team to deliver and maintain advanced Unified Communications solutions.