University Connectivity

About the Role

GE HealthCare is seeking a University Connectivity professional to support the deployment and optimization of connectivity solutions and digital service tools across Saudi Arabia. This full-time role, based in Riyadh, Riyadh, Saudi Arabia, focuses on maximizing connected asset coverage, improving installation connectivity rates, and enabling data-driven service operations through actionable dashboards and performance analytics. The position requires 0-1 years of experience.

Key Responsibilities

• Support and monitor connectivity deployment initiatives across Saudi Arabia to achieve optimal live connectivity performance and Connectivity @ Install (C@I) targets.
• Ensure data integrity and accuracy of connectivity and digital tools data through regular reviews, validations, and corrective actions.
• Extract, analyze, and manage the Connectivity @ Install (C@I) funnel from the Global Connectivity Metrics (GCM) platform to provide visibility and drive performance improvements.
• Support and maintain actionable dashboards and reporting tools to provide real-time visibility into key connectivity metrics.
• Support deployment, adoption, and operational effectiveness of digital solutions, including OnWatch and Tube Watch.
• Work closely with cross-functional teams, including Connectivity Project Leaders, Service Delivery (SD), Field Service Engineers (FSEs), and HPMs, to ensure successful project execution and timely issue resolution.
• Coordinate and track connectivity project milestones, risks, and action plans to ensure alignment with business objectives.
• Ensure connectivity installations and live system activations are completed within target timelines through proactive follow-up and on-site support when required.
• Provide field support and technical guidance for restoring offline systems and improving connectivity stability.
• Identify, investigate, and resolve connectivity and communication issues impacting remote monitoring and digital service solutions.
• Generate regular performance reports and insights for leadership, highlighting trends, opportunities, risks, and improvement actions.
• Promote best practices and continuous improvement initiatives to increase connected asset penetration, enhance remote monitoring capabilities, and improve customer satisfaction.

Connectivity Metrics Focus

This role involves maintaining visibility into critical connectivity metrics, including Live Connectivity, Connectivity Data Flow Issues, Helium Monitoring, Connectivity @ Install Performance, and Digital Tool Adoption and Utilization. The professional will ensure these metrics are accurately reported and analyzed to drive operational improvements.

Collaboration and Support

The University Connectivity professional will collaborate with various teams, including Connectivity Project Leaders, Service Delivery, Field Service Engineers, and HPMs, to ensure successful project execution and timely issue resolution. This includes providing on-site support and technical guidance when necessary to restore offline systems and enhance connectivity stability.

Required Experience

• 0-1 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within GE HealthCare. The role involves working in a dynamic environment focused on deploying and optimizing connectivity solutions across the region.