Vendor Enablement E2E Lead

About the Role

Ericsson is seeking a Vendor Enablement E2E Lead to join their team in Riyadh. This full-time position is critical for supporting field operations by enabling Authorized Service Providers (ASPs) to manage end-to-end delivery independently, aligning with Ericsson's operational standards.

Role Purpose and Impact

The Vendor Enablement E2E Lead provides functional leadership, structured coaching, and performance governance to ASP coordinators. This role focuses on establishing consistent operating standards, enhancing delivery quality, ensuring safety and compliance, and improving customer outcomes. Through continuous capability development and operational support, the position aims to build ASP self-sufficiency and foster a scalable model for reliable, high-quality field delivery.

Key Responsibilities

• Lead the enablement and capability development of ASP coordinators, defining expectations for end-to-end ownership, responsibilities, and delivery standards.
• Coach coordinators through live delivery scenarios and develop practical development plans based on identified capability needs.
• Enable ASPs to manage the complete delivery lifecycle, from planning and readiness through execution, closure, and handover.
• Establish a regular operating cadence to review delivery readiness, progress, risks, quality, safety, compliance, and closeout.
• Monitor delivery performance and KPIs, identify recurring gaps and emerging risks, and ensure corrective actions are assigned and followed through.
• Drive consistent adoption of Ericsson processes, tools, governance requirements, customer commitments, and field delivery standards.
• Standardize practical checklists, quality gates, handover expectations, and escalation paths across the supported ASP scope.
• Reinforce EHS requirements and quality controls throughout the delivery lifecycle, coordinating targeted audits or field-quality reviews as needed.
• Act as an escalation point for complex, high-risk, or recurring operational issues while supporting coordinators in developing problem-solving and decision-making capabilities.
• Coordinate with PIMs, technical experts, and other stakeholders for specialist support, ensuring clear ownership and follow-through.
• Utilize performance trends, audit findings, feedback, and lessons learned to continuously improve the enablement model, workflows, training, and governance.
• Support consistent onboarding and knowledge sharing as ASP-led delivery expands.

Qualifications and Experience

• BSc in Telecommunications, Computer Science, or an equivalent field.
• Typically 10–15 years of relevant experience in telecom field operations, project delivery, ASP coordination, or operational support.
• Demonstrated experience in functional leadership, coaching, mentoring, and capability development.
• Experience coordinating delivery across multiple stakeholders and managing operational risks, escalations, and performance follow-up.
• Working knowledge of RAN technologies (2G/3G/4G/5G), transmission technologies including microwave and fiber, power systems, site activities, and field quality requirements.
• Strong understanding of EHS requirements, delivery governance, quality controls, and change management.

Required Skills

• Strong end-to-end planning, prioritization, root-cause analysis, and corrective-action follow-up skills.
• Strong communication and stakeholder-management skills, with the ability to provide constructive challenge and effective escalation.
• Customer-focused mindset with strong accountability, adaptability, and continuous improvement orientation.
• Proficiency in Excel and PowerPoint, with familiarity with project planning tools, KPIs, and reporting dashboards.

Application Process

Candidates meeting the above qualifications are encouraged to apply for this full-time position in Riyadh.