Vendor Onboarding & Lifecycle Executive

About the Role

WAFY is seeking a Vendor Onboarding & Lifecycle Executive to join its team in Riyadh, Saudi Arabia. This full-time position is crucial for supporting WAFY's expanding partner network by facilitating the transition of newly signed partnerships into active vendors on the WAFY platform. The role involves coordinating onboarding processes, supporting storefront launches, maintaining data quality, and monitoring vendor performance throughout their lifecycle.

Key Responsibilities

• Coordinate the vendor onboarding process from contract signing to storefront go-live.
• Collect and validate vendor information, including inventory, pricing, availability, media assets, and booking policies.
• Support the setup and quality review of vendor storefronts on the WAFY Partner Portal.
• Conduct onboarding and Partner Portal training sessions for vendors.
• Follow up with vendors to ensure timely completion of onboarding requirements.
• Monitor vendor performance indicators such as GMV, booking conversion, content completeness, and review scores.
• Support 30-day and 90-day vendor performance reviews and follow up on agreed actions.
• Identify content gaps, operational issues, or declining performance and coordinate corrective actions.
• Assist vendors with catalogue updates, pricing changes, availability, and seasonal offerings.
• Handle day-to-day vendor queries and coordinate escalations with relevant internal teams.
• Maintain accurate vendor records, onboarding stages, and activity updates in the CRM.
• Prepare regular reports on onboarding progress, vendor performance, and outstanding actions.
• Work closely with Commercial, Product, Tech, and Operations teams to enhance the overall vendor experience.

Qualifications and Experience

• 2-5 years of experience working directly with business partners, vendors, merchants, or corporate accounts.
• Good understanding of commercial and marketplace metrics such as GMV, conversion, and retention.
• Strong organisational skills with the ability to manage multiple vendors and onboarding activities simultaneously.
• Comfortable working with CRM systems, dashboards, and digital platforms.
• Strong communication and relationship-management skills.

Preferred Qualifications

• Previous exposure to vendor or merchant portals.
• Basic understanding of API integrations or booking/channel management systems.
• Experience working with partners in the Saudi or GCC market.

About WAFY

WAFY operates at the intersection of technology, tourism, entertainment, and commerce. The company focuses on building strong partnerships and ensuring vendor success from their initial engagement on the platform.

Application

Candidates who are organised, commercially minded, comfortable with data, and enjoy building strong relationships with partners are encouraged to apply.