Future Career Opportunity Attraction Manager

About the Role

Saudi Entertainment Ventures | SEVEN is seeking a Future Career Opportunity Attraction Manager to lead the daily operations of an offering within the Attractions department in Makkah, specifically covering Taif and Makkah. This full-time role focuses on ensuring smooth, efficient operations that meet high guest service standards, while managing procurement, inventory, budgeting, scheduling, and business planning. The manager will ensure operational compliance, safety, and financial success, leading a team to deliver an exceptional guest experience.

Key Responsibilities

• Develop and implement operational strategies for the offering, aligning with the overall Attractions department strategy.
• Collaborate with the Attractions General Manager to assess future needs, including new offerings and enhancements, translating these into actionable plans.
• Conduct market analysis to inform business plans, identify trends, and maximize revenue and guest engagement.
• Oversee procurement for all goods and services, ensuring timely and cost-effective sourcing, and manage inventory control processes.
• Build and maintain strong relationships with internal and external stakeholders, including suppliers and partners.
• Manage the budgeting process, monitor expenditures, and provide regular financial reports to the Attractions General Manager.
• Oversee staff and resource scheduling to optimize operational efficiency and maintain service standards.
• Develop and implement operational policies and procedures, ensuring compliance with SEVEN's standards and regulations.
• Lead risk management initiatives and ensure strict adherence to health and safety regulations.
• Direct the recruitment, training, and performance management of the team, fostering a culture of continuous improvement.
• Oversee day-to-day operations, coordinate staff schedules, and manage inventory levels to meet demands.
• Manage the financial performance of the attraction, ensuring revenue targets are met and costs are controlled.
• Identify and implement opportunities for operational efficiency and cost-effectiveness.
• Lead efforts to ensure positive guest interactions, address complaints, and monitor feedback to improve guest experience.

Qualifications and Experience

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Certifications: Certification in Operations Management or Project Management is preferred.
• Experience: A minimum of 10 years of relevant experience in operations management within the entertainment or hospitality sectors, with at least 5 years in a leadership role.
• Track Record: Proven experience managing large teams and complex operations in a guest-facing environment.
• Skills: Demonstrated ability to optimize operations for efficiency and guest satisfaction, with a focus on innovation and continuous improvement.

Physical Requirements

• Ability to work independently and perform manual handling tasks, including lifting up to 5kg.