Showroom Sales Representative

About the Role

AlRomaih Industrial Commercial Group is seeking a Showroom Sales Representative to join their team in Taif. This full-time position focuses on ensuring excellent customer reception within showrooms, maintaining high service standards, and fulfilling customer needs both before and after sales.

Key Responsibilities

• Guide customers from showroom entry, introducing company products, and securing their orders.
• Calculate required product quantities and assist customers in coordinating colors and products based on their needs.
• Support customers through the invoicing process and ensure proper goods delivery, coordinating with showroom staff including assistants, workers, and drivers.
• Maintain the showroom's organization and cleanliness at all times.
• Ensure the availability of all marketing tools, such as brochures and catalogues.
• Achieve sales targets as outlined in the sales plan and commit to management goals and Key Performance Indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering required items and stock levels.
• Manage stock levels, especially for fast-moving items, by adhering to ordering policies from warehouses and applying the first-in, first-out principle to prevent dead stock.
• Report all missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure guidelines to maintain accurate stock and prevent discrepancies during inventory checks.
• Submit financial reports to the region accountant when required and deposit daily sales cash amounts into the company's account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally, striving for resolution and reporting them to the direct manager.
• Cooperate with other branches to facilitate the resale of slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports on achievements, problems, and failures to the direct manager.
• Propose ideas and suggestions to enhance the sales process and value.
• Execute job-related activities using safe and environmentally sound methods.
• Perform any other duties assigned by the direct supervisor or manager.

Customer Service and Sales Focus

This role requires a strong focus on customer satisfaction, from initial interaction to post-sales support. The representative will be instrumental in guiding customers through product selection, ensuring a smooth purchasing process, and addressing any concerns professionally.

Operational Management

The Showroom Sales Representative is responsible for maintaining showroom order, managing product availability, and coordinating with various internal teams to ensure efficient operations. This includes stock management, reporting, and adherence to company policies.

Reporting and Compliance

The position involves regular reporting on sales performance, competitor activities, and financial transactions. Compliance with company policies, inventory guidelines, and safety procedures is essential.

Team Collaboration and Development

Collaboration with showroom staff, warehouse personnel, and other branches is a key aspect of this role. The representative is also encouraged to contribute ideas for sales process improvement and value enhancement.