AsstMgr Housekeeping

About the Role

Sheraton Hotels & Resorts is seeking an Assistant Manager, Housekeeping, to join the team in Medina, Al Madinah. This full-time, entry-level management position focuses on supporting daily operations within Housekeeping, Recreation/Health Club, and Laundry departments, where applicable. The role involves working with employees to ensure guestrooms and public spaces are clean and well-maintained, conducting inspections, and ensuring accountability for corrective actions. The Assistant Manager will contribute to guest and employee satisfaction while adhering to the operating budget.

Housekeeping Operations and Budget Management

This position is responsible for overseeing various aspects of housekeeping operations and contributing to budget adherence. Key activities include:

• Ensuring up-to-date knowledge and understanding of OSHA regulations.
• Overseeing all lost and found procedures.
• Obtaining lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
• Inventorying stock to ensure adequate supplies are available.
• Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner.
• Collaborating effectively with the Engineering department on guest room maintenance needs.
• Understanding and complying with loss prevention policies and procedures.
• Ensuring all employees have proper supplies, equipment, and uniforms.
• Assisting in supervising an effective inspection program for all guestrooms and public spaces.
• Managing linen inventory and guest supplies, and assisting in ordering supplies as necessary.
• Supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observing service behaviors of employees and providing feedback to individuals to continuously improve service performance.

Ensuring Exceptional Customer Service

A core aspect of this role involves maintaining high standards of guest satisfaction. Responsibilities include:

• Handling guest problems and complaints, seeking assistance from a supervisor as necessary.
• Assisting in the review of comment cards and guest satisfaction results with employees.
• Setting a positive example for guest relations.

Qualifications and Experience

Candidates should possess the following:

• 0-1 year of relevant experience.
• Ability to support day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry.
• Demonstrated capability to work with employees to clean and maintain guestrooms and public spaces.
• Experience in completing inspections and holding individuals accountable for corrective action.
• A commitment to ensuring guest and employee satisfaction.

Work Type and Location

This is a full-time position based in Medina, Al Madinah.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position will be disclosed during the recruitment process.